Terms of services

Terms of Service

By accessing and purchasing from our store, you agree to the following Terms of Service. If you do not agree, you must not use this website.

1. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.
By placing an order, you confirm that all information provided is accurate and complete.

2. Products & Handmade Nature

All of our heels are handmade to order.
Due to this:

  • Slight variations in design, colour, material, or finish may occur
  • These variations are not considered defects
  • Product images are for illustrative purposes only

We do not guarantee exact replication of images due to the handcrafted process.

3. Orders & Payments

All orders are final once placed.
You are responsible for:

  • Selecting the correct size
  • Entering accurate shipping details

We are not liable for issues resulting from incorrect information provided at checkout.

4. Pricing & Modifications

We reserve the right to:

  • Change prices at any time
  • Modify or discontinue products without notice

5. Shipping & Delivery

Delivery times are estimates only and not guaranteed.
We are not responsible for:

  • Shipping delays
  • Carrier issues
  • Lost or delayed parcels once handed to the courier

Risk of loss transfers to the customer upon dispatch.

6. Refunds & Returns

By purchasing from us, you agree to our Refund Policy:

  • Refunds are only granted if items are severely damaged (not caused by the carrier) or not as described
  • You must contact us within 48 hours of delivery
  • The item must be returned to be eligible
  • Return shipping costs are the responsibility of the customer

We do not offer refunds for:

  • Change of mind
  • Incorrect size
  • Customer ordering mistakes
  • Shipping delays

7. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses resulting from misuse of our products
  • Personal injury unless caused by proven manufacturing fault

Our total liability shall not exceed the amount paid for the product.

8. Intellectual Property

All content on this website (images, branding, designs, text) is owned by us and may not be used, copied, or reproduced without permission.

9. Fraud & Abuse

We reserve the right to:

  • Cancel orders suspected of fraud
  • Refuse refunds where claims are deemed false or abusive

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our site constitutes acceptance of any changes.

11. Contact Information

For any questions regarding these Terms, please contact us through our official support channels.