Privacy policy

Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our site, we may collect the following information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Prevent fraud and unauthorised transactions
  • Improve our website and services

We do not sell your personal information to third parties.

3. Payment Processing

All payments are processed securely through third-party payment providers.
We do not store or have access to your full payment details.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and delivery partners
  • Fraud prevention services

These parties only receive the information required to perform their services.

5. Cookies

We use cookies to:

  • Improve your browsing experience
  • Remember preferences
  • Analyse site traffic

You can disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfil orders
  • Comply with legal and tax obligations
  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to certain processing activities

To exercise these rights, please contact us.

8. Data Security

We take reasonable measures to protect your personal information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of these external websites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will take effect immediately upon posting on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us through our official support channels.